UK print sales, distribution and returns
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The following territories are distributed from the UK by BookSource.
Local distribution for new titles from September 2018 available in Australia, China, Germany, India, Italy, Poland, Russia and South Korea. Cross-border supply in several countries e.g. Japan, New Zealand, Switzerland. See AIs. USA/Canada distribution for new titles: Lightning Source, Ingrams, Baker & Taylor. Worldwide supply by Gardners and Bertrams.
We offer a fair returns policy provided you order steadily over the life of a title.
If you settle accounts through the UK Batch system, you can now request returns to BookSource through it. Returns that comply with the UK IRI standard will be accepted. Requests for returns outside the Batch guidelines will only be considered by prior arrangement or in exceptional cases.
If you do not settle through Batch, we will apply the same standards, with the caveat that we may decline to authorise abusive returns (i.e. those over 25% of order quantity and cases where unauthorised deductions have been made from accounts). Outside the UK/Irish Republic, we may at our discretion extend the returns period to 18 months.
All other supplies are firm sale. Special orders for events that will exceed 15 months from publication date must be agreed with the company prior to ordering.
Carriage must be paid by the business returning stock. Promotional and gratis copies may not be returned for credit.
Tiered discounts and returns: returns in excess of 20% may lead to loss of discount privileges.