Web Shop Terms and Conditions
Free UK shipping for printed books, elsewhere fair shipping charges which fall when you spend more!
Consumer Any person who is not a reseller and is not making a bulk purchase.
File download A downloadable pdf bought from this site (not always available). See special terms for downloads.
Reseller Any person intending to resell our books for profit or to raise funds for any purpose, provided that the buyer carries out other commercial or fund raising activities.
File downloads and printed book purchases need separate transactions.
Printed book purchases
1 Printed books may be ordered from this web shop or by telephone using your credit or debit card. Please ring +44 (0) 845 370 0063 or +44 141 642 9192 between 9am and 5pm UK time. Where discounts are offered, they may only be obtained through this web shop.
2 Printed books ordered through this site are despatched by our agent, BookSource. Please direct shipping queries to BookSource. Online payments taken by PayPal. Please use our contact form for payment queries only. Buyers in USA and Canada may order and pay in US$ from Silvermine International; their terms apply.
3 All printed books can be obtained through bookshops in local currencies. Orders from this site and by telephone will be fulfilled at Sterling prices and converted to your own currency by your bank. You may select Euro and US$ prices for familiarity, but the exact charge may differ. There is no VAT applicable to printed books sold from the UK.
4 When stock is available, most web orders are despatched within three business days. Orders before publication will be despatched as soon as possible after the title is released, which may involve a wait of more than 30 days for delivery. Orders taken when a title is reprinting will be fulfilled when stock becomes available, and therefore may take more than 30 days to deliver. In such cases, we will publish the expected availability date on this site. In ordering pre-orders or when a title is reprinting, you consent to such longer delivery period as appropriate. Delivery times depend on Royal Mail which is outside our control. As a guideline, UK orders should arrive in 5 to 6 working days; European orders in 6 to 15 working days; and orders outside Europe in the times advised by Royal Mail on their website for airmail small packets plus 3 to 5 days. If you require faster delivery in the UK please use amazon.co.uk / book depository / wordery, where links appear on the title pages.
5 Please notify BookSource within 30 days if books arrive damaged.
6 When offered, quantity discounts apply to same or mixed titles. We reserve the right to change the discount scale and/or exclude individual titles without notice. We reserve the right to impose maximum order limits and withdraw promotions without notice.
7 Special offers as announced from time to time have their own terms and may be withdrawn without notice. Where a free gift is offered, it will appear automatically in your basket, you may remove it if not required.
8 Please also see our privacy and cookies policy
9 All orders are taken and acknowledged in English. You may order by phone (UK business hours only): 0845 370 0063 (UK) or +44-141-642-9192. Orders sent outside the UK will incur a different scale of shipping charges when ordered by telephone, see below.
10 To save a copy of these terms, use File... Print preview in your browser then print.
11 Emails about web orders should be sent to: shop (at) sparklingbooks.com
12 Our VAT number is GB 103 7941 28.
Returns: applicable only if you are a consumer
You may return undamaged books to BookSource provided you pay the postage and send the books back within 14 days of receipt. We will refund your payment once the books have been received.Special terms for resellers
How to place a printed book order
1 Select the book or books and quantities you wish to purchase.
2 Log in to your existing account, or create an account.
3 You will be transferred to PayPal to make payment.
4 Your books will be sent by first class post. Orders weighing over 1kg may be sent by a courier parcel service; your email address will only be disclosed to BookSource for this purpose.
~ Rest of world: Web orders only, first book £9, flat rate charge of £9 for orders up to £34.99 then reducing scale, no shipping charge at all if you spend £45. Exact cost shown in your basket. To save shipping costs, buyers in USA/Canada should visit Silvermine International or amazon.com
1 If you need help, or to contact us, please see our help page.
2 Downloads are for immediate access and must be saved within 5 days. You can download up to 3 times. Although there is no statutory right to cancel or obtain a refund, we will refund mistaken purchases notified immediately to us through our contact form here, provided you have not downloaded the file.
3 All orders are taken and acknowledged in English.
4 To save a copy of these terms, use File... Print preview in your browser then print.
5 Emails about all web orders should be sent to: shop (at) sparklingbooks.com
6 Our VAT number is GB 103 7941 28.
7 Please also see our privacy and cookies policy
All supplies from this site are FIRM SALE and may be delivered by parcel services outside our control. Our price is inclusive of delivery. Notify payment queries and enquiries here. Damaged stock should be notified as follows to BookSource
Book trade buyers who have not previously bought from us via BookSource will need to open an account at BookSource. You can mix firm sale web shop purchases and trade credit purchases, but we reserve the right to refuse returns in excess of your credit purchases at BookSource. We reserve the right to require cash with order or limit credit terms, particularly if large orders are placed.
We regret we cannot offer guaranteed delivery dates or times. If you order more than 3 books or make a bulk purchase. please choose a delivery address where parcels can be received during business hours. If this is not possible, please purchase through amazon or any bookshop.