Web Shop Terms and Conditions 29th May 2023
These terms apply to orders placed through this webshop. They will be despatched from our UK distributor BookSource. Direct links to buy from our USA distributor Pathway Book service appear on the title pages. Discounts only apply to this webshop. For USA supply please read the further information.
If you only sign up to our mailing list, please see items 15 to 17 under "Printed book supply". If you are any other visitor, item 17 applies.
Consumer Any person who is not a reseller and is not making a bulk purchase.
File download A downloadable pdf bought from this site (not always available). See special terms for downloads.
Reseller Any person intending to resell our books for profit or to raise funds for any purpose, provided that the buyer carries out other commercial or fund raising activities.
File downloads and printed book purchases need separate transactions.
Printed book purchases
1 Retail customers anywhere in Europe (Royal Mail list of countries) can place single orders up to £200 value. You may prefer to buy from a bookshop, particularly outside the United Kingom / Irish Republic, see links on title pages. Please remember that we print many of our titles in multiple countries and they can be ordered through local bookshops without incurring costs. All deliveries outside the UK. including the European Union, are sent "Duties at Place" and you will have to pay any VAT on receipt.
2 Business customers cannot buy from this shop.
3 Printed books may be ordered from this web shop or by telephone at published prices using your credit or debit card. Please ring +44 (0) 845 370 0063 or +44 141 642 9192 between 9am and 5pm UK time. Where discounts are offered, they may only be obtained through this web shop.
4 Printed books ordered through this site are despatched by our agent, BookSource. Please direct shipping queries to BookSource. Online payments taken by PayPal. Please use our contact form for payment queries only. Buyers in USA and Canada may order and pay in US$ from Pathway Book Service; their terms apply.
5 All printed books can be obtained through bookshops in local currencies. Orders from this site and by telephone will be fulfilled at Sterling prices and converted to your own currency by your bank. There is no UK VAT applicable to printed books sold from the UK.
6 Most web orders are despatched within three business days. Delivery times depend on Royal Mail which is outside our control. As a guideline, UK orders should arrive in 5 to 6 working days; European orders in 6 to 15 working days.
7 Please notify BookSource within 14 days if books arrive damaged. return postage must be paid by you. We will replace if stock is available and the returned books are received at BookSource by 30th June, otherwise we will refund your original payment.
8 We reserve the right to impose maximum order limits and withdraw promotions without notice. Discounts do not apply to shipping charges.
9 All supplies are now while stocks last, on bargain terms and non returnable save for damage before receipt.
10 Please also see our privacy and cookies policy
11 All orders are taken and acknowledged in English.
12 To save a copy of these terms, use File... Print preview in your browser then print.
13 Emails about web orders should be sent to: shop (at) sparklingbooks.com
14 Our VAT number is GB 103 7941 28.
15 We never sell or share your personal details, except that we have to pass shipping data and your contact data to BookSource.
16 Data may be held in the United Kingdom or any jurisdiction with equivalence under the EU General Data Protection Regulation.
17 We do not receive earnings for referrals to other stores via links on our website.
18 Parcels must NOT be sent to our office as we cannot economicaly recycle them and any such returns sent to our office will not be refunded. Sale and clearance items are non-returnable.
How to place a printed book order
1 Select the book or books and quantities you wish to purchase.
2 Log in to your existing account, or create an account.
3 You will be transferred to PayPal to make payment.
4 Your books will be sent by post or a courier service; your email address will only be disclosed to BookSource for this purpose.
Shipping charges for printed books - consumers and resellers
1 If you need help, or to contact us, please see our help page.
2. File downloads are NOT available in the European Union.
3 Downloads are for immediate access and must be saved within 5 days. You can download up to 3 times. Although there is no statutory right to cancel or obtain a refund, we will refund mistaken purchases notified immediately to us through our contact form here, provided you have not downloaded the file.
4 All orders are taken and acknowledged in English.
5 To save a copy of these terms, use File... Print preview in your browser then print.
6 Emails about all web orders should be sent to: shop (at) sparklingbooks.com
7 Our VAT number is GB 103 7941 28.
8 Please also see our privacy and cookies policy
We regret we cannot offer guaranteed delivery dates or times. If you order more than 3 books or make a bulk purchase. please choose a delivery address where parcels can be received during business hours. If this is not possible, please purchase through any bookshop.